Refund and Returns Policy

1. Overview

Kitchen Gift is a new business, and we want to build trust from day one.
To keep operations realistic and transparent at this stage, we accept returns or refunds only under limited, well‑defined circumstances. Please read the rules below carefully before placing an order.


2. Eligibility for returns

A return or refund is eligible only if all of the following are true:

  1. The item is defective or damaged upon receipt, or clearly damaged in very short time after delivery.

  2. The item is unused and still in the original packaging.

  3. You contact us within 24 hours of delivery to report the issue.

    • This early timeframe helps us verify the issue quickly, coordinate with courier or supplier if needed, and protect your interest as well as our stock.

Change of mind, preference for a different color/size, or general dissatisfaction that is not due to defect or damage are not eligible for return at this stage.
We may update this policy later as the business grows and operations improve, but for now returns are limited to defective or damaged items only.


3. Items that are not eligible

We cannot accept returns for:

  • Items that show signs of user misuse, alteration, or damage after delivery.

  • Items whose original packaging is significantly opened, torn, or missing without clear evidence of a defect.

  • Items for which the return is requested after the 24‑hour window.

  • Any item marked as non‑returnable in specific product listings or future notices, if we choose to designate such categories.


4. How to request a return

If your item appears defective or damaged:

  1. Contact us within 24 hours at:
    Email: support@kitchengift.in
    Phone/WhatsApp: +91‑XXXXXXXXXX
    Provide your order ID, product name, and a brief description of the problem.

  2. Send clear photos of the item showing the defect or damage, including packaging if relevant.

    • Photos help us assess the issue quickly and decide the next step.

  3. Our team will review the issue and provide instructions on what to do next, including whether to send the item back and where to send it if physical return is necessary.


5. Returns and refunds process

  • Inspection: If a physical return is required, we will inspect the item once it is received or review the submitted photos to confirm the defect or damage.

  • Decision: After inspection, we will notify you whether the return/refund is approved or rejected.

If approved:

  • Replacement: If the same item is available, we may send a replacement at our cost or as mutually agreed.

  • Refund: If replacement is not feasible, or you choose a refund, we will process it promptly.

Refund method:
Refunds will generally be issued via the original method of payment or as mutually agreed. Processing time may vary; we will keep you informed.

If any shipping or handling charges must be deducted or added, we will clearly explain that before processing.


6. Late or missing refunds

If you were approved for a refund but have not seen it credited:

  1. First, check your bank account or payment method again.

  2. If still not received, contact your bank or payment provider—it often takes a short time to post.

  3. If you still have not received the refund after these steps, contact us at the email or phone above; we will verify the status and guide you further.


7. Exchanges

We may offer exchanges only in cases of defective or damaged items:

  • Contact us by email or WhatsApp.

  • Provide order details and photos.

  • We will evaluate the condition of the item and provide instructions for exchange.

  • Exchanges depend on availability and inspection results. If the item appears unsuitable for exchange under our rules, we may deny the exchange request.


8. Shipping returns

  • If a physical return or exchange requires shipping, we will explain who bears the shipping cost on a case‑by‑case basis.

  • In many defective or damaged cases, we will guide or assist you on the return shipping process.

  • Use a trackable shipping service where possible so both sides can monitor the item.

  • If any losses occur due to untracked returns, we may not be able to process the claim fully; tracking helps prevent such issues.


9. Need help?

For any questions, clarifications, or to initiate a return:

Working hours: [e.g., 10:00 AM – 7:00 PM, Monday–Saturday]


10. Policy updates

This policy may be updated occasionally as our business develops.
When major changes occur, the page will be updated. We encourage customers to review this page periodically to stay informed about our current policy.

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